Return Policy and Return Form

Returns Policy

Our aim is to guarantee your complete satisfaction, if you are not satisfied with your order, you may return your unused item subject to the following criteria.
- items must be in their original unused, unsoiled condition.
- items must be sent in their original packaging with the tags attached.
- Items can only be returned within 14 days from the date of delivery
- returns must include the Strelitziasunsun Huang Design invoice
- items must be sent in one single shipping; we cannot accept returned items from the same order sent separately.
- we will not pay for the return shipping cost.

We will offer a refund or exchange (if stock available) within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order. You will not be charged again for delivery. If you require an exchange on a faulty item and we have stock available a replacement will be sent out.
Strelitziasunsun Huang. will not be responsible for damage that occurs during the return process, please ensure that the goods are well protected when returned to us.

Please note that your refund will be processed within 10-14 days from receipt of your return.
Once Strelitziasunsun Huang receives processes and accepts your return, you will receive an e-mail, which confirms your refund. After the e-mail confirmation, the refund will be processed according to the criteria stated above.

Returns are to be sent with a return form, the original invoice and in original packaging to:

Strelitziasunsun Huang Design
Blumenausstrasse 22,
9000 St Gallen.

If you have any suggestions or comments please email us:

Download Sample Return Form